English course Basic telephone conversations

By Christine Mes

Languages

English

Level

Pre-Intermediate

Lessons

School

None

Interested in being polite and professional on the phone? This course covers basic expressions for answering the phone, transferring calls and taking messages. Role play exercises are used to try out the new expressions.

Teachers:

1. 1. Answering the phone

Some of the many ways to answer the telephone in a... more Some of the many ways to answer the telephone in a professional way. less

2. 2. Sample conversation

Sample conversation showing how to transfer a call and take... more Sample conversation showing how to transfer a call and take a message. less

3. 3. Alternative expressions

Looking at alternative expressions to transfer a call, put... more Looking at alternative expressions to transfer a call, put someone on hold and take a message. less

4. 4. Role plays 1

Putting the expressions just learnt into practice. Putting the expressions just learnt into practice. less

5. 5. Role plays 2

Putting the expressions just learnt into practice. Putting the expressions just learnt into practice. less

Pronunciation:

Reading and writing:

Speaking and listening:

Grammar:

Course plan

Skills involved