English course TELEPHONE ENGLISH
By TeacherRose
Languages
English
Level
Intermediate
Lessons
20
School
None
Learn to speak on the telephone with confidence- Take messages; Make appointments; Place orders; Ask for Product Information; Sell your product; Make Travel Arrangements; Role-play all the situations. Lessons do not need to be taken in any specific order.
Teachers:

1. Lesson 01 - Business telephoning
Practise various situations: Taking messages; Placing...   more Practise various situations: Taking messages; Placing Orders; Giving product information... This lesson may take several sessions to complete...your personal skill's level will determine how far you will get in each session. (It is therefore suitable for any student)   less
2. Lesson 02: Phone a friend
Informal telephone language. Learn to use the more casual,...   more Informal telephone language. Learn to use the more casual, common, everyday phrases used between friends.   less
3. Lesson 03: Complaining over the Telephone
You sometimes have to phone a company to complain about a...   more You sometimes have to phone a company to complain about a product or poor service. Learn to do this in an effective way.   less
4. Lesson 04 : Dealing with Complaints
Do you have to deal with complaining customers? This lesson...   more Do you have to deal with complaining customers? This lesson is for you!   less
5. Lesson 05: Making an Appointment
What needs to be considered when booking an appointment at...   more What needs to be considered when booking an appointment at a doctor, dentist or anywhere else that requires a booking? Role play various scenarios.   less
6. Lesson 06: Book a Flight
Do you know how to book an airline ticket by phone? What...   more Do you know how to book an airline ticket by phone? What questions do you need to ask? What details do you need to give? What are your flight requirements? Let's practise these questions and more!   less
7. Lesson 07: Change Your Flight Booking.
Your plans have changed and you need to contact the airline...   more Your plans have changed and you need to contact the airline to change your flight. Let's do it!   less
8. Lesson 08: Book a Room at a Hotel
Where do you stay when you travel? Do you know how to book...   more Where do you stay when you travel? Do you know how to book accommodation at a hotel (or at another rooming facility?) We will practise asking the right questions so that you book a room which suits your needs.   less
9. Lesson 09: Phone for a Hair Appointment
You want to treat yourself to a new hairstyle...now find a...   more You want to treat yourself to a new hairstyle...now find a hair salon that suits your needs. Book an appointment over the telephone.   less
10. Lesson 10: Call Emergency 911 !
What do you do when you need to phone an emergency number?...   more What do you do when you need to phone an emergency number? Do you know how to give your details to the person on the other side? Well, let's do it! It becomes easy when you know how!   less
11. Lesson 11: Help, I need a Vet!
Your pet needs to see a veterinary surgeon (animal doctor)....   more Your pet needs to see a veterinary surgeon (animal doctor). Phone to make an appointment. Ask about costs and surgery times.   less
12. Lesson 12: Order Flowers by Phone
You have a friend in hospital and would like to send...   more You have a friend in hospital and would like to send flowers. Phone a flower delivery service and select the gift. Practise asking for details about different flower arrangements; Give your banking details and make a payment by phone.   less
13. Lesson 13: Order Take-Out
You feel like take-aways for supper. Pizza? Hamburgers?...   more You feel like take-aways for supper. Pizza? Hamburgers? French fries? Phone a fastfood restaurant and order a meal for the family. Check prices, and ask about delivery costs.   less
14. Lesson 14: Call to Cancel a Date
You have made a date with a friend, but cannot meet at the...   more You have made a date with a friend, but cannot meet at the time you have arranged. Call your friend to change the plans.   less
15. Lesson 15: Call and Invite a Friend to a Movie
Tired of watching TV by yourself? Well, let's call a friend...   more Tired of watching TV by yourself? Well, let's call a friend and see a movie instead. Decide which movie to watch. What time will you meet? Where will you meet?   less
16. Lesson 16 : Phone your Neighbours about a Party
You are planning a party, and you want to inform your...   more You are planning a party, and you want to inform your neighbour. You do not know him well, and you do not want to annoy him - but your party will be a little noisy, and it will not end before midnight. What should you say to him?   less
17. Lesson 17: Complain to your Neighbour
Your neighbour's dog barks all day while he is at work. it...   more Your neighbour's dog barks all day while he is at work. it barks at night when he is out! You are tired of listening to this, and want him to do something about it. Call him and find an agreeable solution.   less
18. Lesson 18: Phone to Report a Crime
You have witnessed a crime taking place. Call the police...   more You have witnessed a crime taking place. Call the police and give them all the details they need from you.   less
19. Lesson 19: Phoning to Apologise...
You have done something that you are sorry about. Phone to...   more You have done something that you are sorry about. Phone to apologise to the person who was hurt by your actions. What should you say?   less
20. Lesson 20: You Make the Call - Review Lesson
We have practised many different types of phonecalls. What...   more We have practised many different types of phonecalls. What do you still need to know about making calls? Is there a different call that you would like to practise? Is there one that you would like to review?   less

Pronunciation:
Reading and writing:
Speaking and listening:
Grammar:

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