Lesson: Module 5- Listening Skills that Reassure Callers
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If you see 1/1, the teacher chose to display the first slide only.Lesson description:
Objectives: 1) Asking for specific details. 2) Reassuring the other person that you will help. 3) Showing that you are listening. 4) Summarizing your understanding of the problem 5) Asking for clarification Learners will gain critical listening skills in asking questions and demonstrating that they have heard what is being communicated. When this module is completed, learners will be able to build confidence in the caller that their problem will be solved effectively. .