Lesson: Module 2: Getting it right
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If you see 1/1, the teacher chose to display the first slide only.Lesson description:
Objectives: 1) Introduce the points in your call 2) Ask people to repeat information 3) Echo key facts and figures 4) Make sure that personal details are correctly spelled 5) Indicate when you are ready to continue. This lesson will focus on introducing the main points of your telephone call and getting all the information correctly recorded. You will also learn the language necessary to ask key business questions.