The goals and objectives for this course includes the following:
* Increase confidence
* Improve listening skills
* Improve speaking skills
* Familiarize yourself with proper telephone phrases in English
The phrases covered will include the following:
* Beginning the call in English
* Ending the call in English
* Answering the phone in English
* Getting the native English speaker to slow down
* Spelling in English over the phone
You will learn and practice the phrases related to the above situations and then you will be put through role plays over the phone with your trainer.