#1 Telephone Skills by oxfordken

Language: English

Level (?) : Intermediate

 book-lesson-button-big (3K)

Course Objective: Improve the participants’ oral telephone communication skills. When participants’ have completed this course they will be able to: 1. Gather information correctly 2. Explain information to others 3. Discuss problems/solutions 4. Make decisions using information gathered on the telephone 5. Follow-up plans effectively 6. Confirm information and close calls politely Telephoning Skills includes how to: a) Open calls b) Exchange Information c) Reach Decisions d) Deal with messages e) Solve Problems f) Close Calls **Particpants will receive a written list of Useful Phrases and Expressions for each module**

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Pronunciation:
Speaking and listening:
Reading and writing:
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Extra resources provided:



Teacher(s): 0
Student(s): 0
School: None
Total lessons given: 0